It Just Works: How Severnside Security Keeps a Client's Visitor Network Running with Spotipo and DrayTek

The call came in the way these things usually do. A client contacted Severnside Security after receiving multiple complaints that their visitor network was down. Guests couldn't get online, staff kept fielding the same questions, and the network had become a recurring headache.

Rather than patch up the old setup, the team started fresh with a new installation.

Their requirements were straightforward:

• A guest portal that works with DrayTek hardware
• A setup their client's staff could live with day to day
• Reliability that wouldn't generate repeat support calls

The Solution: Spotipo on the DrayTek Hotspot Portal

Severnside built the new visitor network on a DrayTek router and paired its hotspot portal with Spotipo to handle the guest-facing side. Because it was a fresh installation rather than a migration, the portal was configured and live without untangling any legacy setup first.

The Results: More Than a Year with Spotipo and Not a Single Issue

Since going live, the network has run smoothly for over a year. Asked what Spotipo lets them do that they couldn't before, William from Severnside Security kept it short: "It just works."

The one outage in that time turned out to have nothing to do with Spotipo. The DrayTek was installed in a plant boiler room, where excess heat damaged a USB drive storing hotspot logs. The failed hardware blocked external URL access and took the portal offline. Working with Spotipo's support team to rule out configuration issues, William traced it to the damaged drive, guided the onsite staff through removing it over the phone, and the portal came straight back. No site visit, no reconfiguration.

Highlights

• Over a year of smooth operation on DrayTek hardware
• The one outage traced back to environmental hardware damage, not the platform
• Diagnosed with Spotipo support and resolved without a site visit
• Recommended by an accredited security integrator

Why It Matters for IT and Security Integrators

Severnside's experience shows what integrators and MSPs actually need from a guest WiFi platform. For teams managing client networks:

• Works with existing hardware - runs on the DrayTek hotspot portal, no rip and replace
• Low support burden - no recurring tickets means happier clients and better margins
• Support that digs in - Spotipo's team helped rule out configuration issues so the real hardware fault surfaced fast
• Resilient by design - the portal recovers the moment underlying hardware issues are fixed

For a company that installs and maintains CCTV, access control and fire detection systems for a living, reliability isn't optional. A guest portal that disappears into the background is exactly the point.

About Severnside Security

Severnside Security Ltd is a fire, security and technology company headquartered in Gloucestershire, providing services across the UK since 1992.

Visit severnsidesecurityltd.co.uk to learn more.

Managing Guest WiFi for Your Clients?

Spotipo helps IT providers and integrators deliver reliable guest WiFi across client sites without adding to their support load.

• Works with 30+ router brands including DrayTek
• Remote management from a single dashboard
• Simple setup, minimal ongoing maintenance
• White-label options for MSPs and integrators

Start your free trial today and see how Spotipo can work for your business.

Spotipo thanks William and the Severnside Security team for sharing their experience.